Subscription management

v1.0.x · updated 2026-07-10

The subscription-management screen lets you turn auto-renewal on and off, cancel the subscription and go to plan change. All actions apply to your own subscription.

Auto-renewal

The auto-renewal toggle on the dashboard turns recurring charges on or off. While auto-renewal is on, the subscription renews automatically for the next period at the charge date.

Cancellation

Cancelling stops auto-renewal, but the instance keeps running until the end of the paid period. After cancellation the dashboard shows “Auto-renewal off / assistant runs until the end of the period”.

Recurring charges

On a successful charge the period advances and the failed-attempts counter resets. On a decline, retries run with backoff; after the attempts are exhausted the subscription moves to past_due — a payment warning appears on the dashboard.

Plan change

Plans are changed right from the portal: pick the new plan (and, if needed, the monthly/yearly period) and confirm the change in a modal. The existing subscription is re-tiered in place — no need to re-order:

on a running instance a background resize starts (the dashboard shows the “Changing plan” service phase), after which the license is re-issued;
if the instance is still provisioning, the plan changes immediately on the billing side;
a “same plan and period” request is rejected with a clear error; a canceled or expired subscription cannot be revived by a plan change — place a new order instead.

For plan differences see Plans and Licensing.

Tips

To pause billing but keep working until the period ends, use cancel rather than deleting the account.
The account can be deleted only when there is no active subscription.

Instance dashboard — where auto-renewal is toggled.
Order and payment — statuses and payments.
Plans — comparing plans.