Plans and licensing
Every AiHummer instance has a plan. Community is the free starting plan; paid plans increase the available employees, channels or business features. The current catalog and price shown in my.aihummer.ru are authoritative because offers can change.
Check the current plan
Open Settings → License in the instance or Plan in the customer portal. Confirm:
- the human-readable plan name;
- its active or expiry state;
- the limits relevant to your team;
- the customer account and instance you are managing.
If the portal and instance briefly show different values just after purchase, wait for activation to finish and refresh both screens before repeating the order.
Community and paid limits
An AI employee is a configured agent. A plan can limit the number of employees, workspaces or channels and can enable business features such as advanced roles, audit, enterprise sign-in or additional support.
Reaching a limit does not delete existing agents or data. The new action is blocked and the Web UI shows a plan-limit message with an upgrade link. Review the required feature and choose a suitable plan in the portal; do not remove unrelated resources unless that is your intended solution.
Activate an online instance
- Install the instance from your personal link and let it appear in the customer portal.
- Select and purchase the plan in the portal.
- Wait until both the portal and Settings → License show the plan.
- Retry the action that previously reached the limit.
There is normally no token to copy and no restart. A plan belongs to the linked instance and is not transferred by copying files to another server.
Activate an isolated instance
For a server that cannot use the normal online activation, contact AiHummer support and request the available offline procedure for that instance. Support provides the value and the place to enter it. Keep it protected like a credential and request a new one after a material instance move when instructed.
Privacy
Plan activation does not give the customer portal access to conversations, memory or files stored inside your self-hosted instance. The portal manages the customer account, plan and instance association.
If activation fails
- Confirm that you purchased the plan for the same instance shown in the Web UI.
- Check that the instance is online and its customer-account association is visible.
- Refresh after a completed payment instead of creating a duplicate order.
- For an isolated instance, use only the value issued for that instance.
- Contact Support with the visible instance, plan and payment statuses; never send passwords or full card details.
Next
- Plans — choose an offer.
- Billing lifecycle — payment, renewal and cancellation.
- Instance dashboard — check the linked instance.